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Contact Information

Benefits Team

Main Email
BenefitsTeam@hbt.ca

Enrolment and Benefit Questions

Paggy Reyes, Benefits Administrator
paggy.reyes@hbt.ca
604.678.2139

Elvira Khismatullina, Benefits Administrator
elvira.khismatullina@hbt.ca
604.678.8316

Early Retirement Incentive Benefits (ERIB)

Main Email
ERIB@hbt.ca

Main Phone
604.678.8923

Bessie Rentasida, Client Assistant
besilda.rentasida@hbt.ca
604.678.8247

Mia deMercado, Senior Claims Administrator
mia.demercado@hbt.ca
604.678.8217

Forms and Life Claims

Main Email
formorders@hbt.ca

Paggy Reyes, Benefits Administrator
paggy.reyes@hbt.ca
604.678.2139

Elvira Khismatullina, Benefits Administrator
elvira.khismatullina@hbt.ca
604.678.8316

Charlayne Mallare, Claims Administrator
charlayne.mallare@hbt.ca
604.678.8618

Bessie Rentasida, Client Assistant
besilda.rentasida@hbt.ca
604.678.8247

Christine Fenske, Senior Manager, Benefits Administration & Operations
christine.fenske@hbt.ca
604.678.8287

Claims Review Committees (CRC)

Main Email
claimsadmin@hbt.ca

Main Phone
604.736.2087

Bessie Rentasida, Client Assistant
besilda.rentasida@hbt.ca
604.678.8247

Charlayne Mallare, Claims Administrator
charlayne.mallare@hbt.ca
604.678.8618

Mia deMercado, Senior Claims Administrator
mia.demercado@hbt.ca
604.678.8217

Benefits Design and Reporting

Shirley Quon, Benefits Design & Reporting Consultant
shirley.quon@hbt.ca
604.678.8782

Claims Adjudication

Mia deMercado, Senior Claims Administrator
mia.demercado@hbt.ca
604.678.8217

Christine Fenske, Senior Manager, Benefits Administration & Operations
christine.fenske@hbt.ca
604.678.8287

Plan Design and Contribution Rates

Paggy Reyes, Benefits Administrator
paggy.reyes@hbt.ca
604.678.2139

Elvira Khismatullina, Benefits Administrator
elvira.khismatullina@hbt.ca
604.678.8316

Christine Fenske, Senior Manager, Benefits Administration & Operations
christine.fenske@hbt.ca
604.678.8287

Toni Sulpher, Client Consultant
toni.sulpher@hbt.ca
604.678.8775

Overpayments

Mia deMercado, Senior Claims Administrator
mia.demercado@hbt.ca
604.678.8217

Finance

Brenda Sawatzky, Accountant/Payroll Coordinator
brenda.sawatzky@hbt.ca
604.678.8644

Elaine Pinto, Accounting/Purchase Administrator
elaine.pinto@hbt.ca
604.678.8606

Client Service

Cindy Pappin, Director, Client & Stakeholder Relations
cindy.pappin@hbt.ca
604.678.2335

 

Christine Fenske, Senior Manager, Benefits Administration & Operations
christine.fenske@hbt.ca
604.678.8287

Become a Member

Cindy Pappin, Director, Client & Stakeholder Relations
cindy.pappin@hbt.ca
604.678.2335

HBT Service Providers

Pacific Blue Cross
www.pac.bluecross.ca
General: 604.419.2000
Extended Health claims: 604.419.2600
Dental claims: 604.419.2300

Canada Life
www.canadalife.com
Vancouver: 604.646.1200 or 1.888.292.4111
Langley: 604.455.2700 or 1.877.262.0749

Rehabilitation Services and Employee Referrals

Vancouver DMSO
vancouver.dmso@canadalife.com
900-1075 West Georgia Street
Vancouver, BC V6E 4N4
Fax: 604.684.2399

Langley DMSO
langley.dmso@canadalife.com
200-8700 200 Street
Langley, BC V2Y 0G4
Fax: 604.455.2701

Human Resources

Job Applications
hr@hbt.ca

Invoicing

Invoice/Access Issues
invoicing@hbt.ca

General

HBTinfo@hbt.ca
604.736.2087
1.888.736.2087 (toll-free)
Suite 350, 2889 E. 12th Avenue,
Vancouver, BC V5M 4T5