Benefits Team
Main Email
BenefitsTeam@hbt.ca
Enrolment and Benefit Questions
Paggy Reyes, Benefits Administrator
paggy.reyes@hbt.ca
604.678.2139
Elvira Khismatullina, Benefits Administrator
elvira.khismatullina@hbt.ca
604.678.8316
Early Retirement Incentive Benefits (ERIB)
Main Email
ERIB@hbt.ca
Main Phone
604.678.8923
Bessie Rentasida, Client Assistant
besilda.rentasida@hbt.ca
604.678.8247
Mia deMercado, Senior Claims Administrator
mia.demercado@hbt.ca
604.678.8217
Forms and Life Claims
Main Email
formorders@hbt.ca
Paggy Reyes, Benefits Administrator
paggy.reyes@hbt.ca
604.678.2139
Elvira Khismatullina, Benefits Administrator
elvira.khismatullina@hbt.ca
604.678.8316
Charlayne Mallare, Claims Administrator
charlayne.mallare@hbt.ca
604.678.8618
Bessie Rentasida, Client Assistant
besilda.rentasida@hbt.ca
604.678.8247
Christine Fenske, Senior Manager, Benefits Administration & Operations
christine.fenske@hbt.ca
604.678.8287
Claims Review Committees (CRC)
Main Email
claimsadmin@hbt.ca
Main Phone
604.736.2087
Bessie Rentasida, Client Assistant
besilda.rentasida@hbt.ca
604.678.8247
Charlayne Mallare, Claims Administrator
charlayne.mallare@hbt.ca
604.678.8618
Mia deMercado, Senior Claims Administrator
mia.demercado@hbt.ca
604.678.8217
Benefits Design and Reporting
Shirley Quon, Benefits Design & Reporting Consultant
shirley.quon@hbt.ca
604.678.8782
Claims Adjudication
Mia deMercado, Senior Claims Administrator
mia.demercado@hbt.ca
604.678.8217
Christine Fenske, Senior Manager, Benefits Administration & Operations
christine.fenske@hbt.ca
604.678.8287
Plan Design and Contribution Rates
Paggy Reyes, Benefits Administrator
paggy.reyes@hbt.ca
604.678.2139
Elvira Khismatullina, Benefits Administrator
elvira.khismatullina@hbt.ca
604.678.8316
Christine Fenske, Senior Manager, Benefits Administration & Operations
christine.fenske@hbt.ca
604.678.8287
Toni Sulpher, Client Consultant
toni.sulpher@hbt.ca
604.678.8775
Overpayments
Mia deMercado, Senior Claims Administrator
mia.demercado@hbt.ca
604.678.8217
Finance
Brenda Sawatzky, Accountant/Payroll Coordinator
brenda.sawatzky@hbt.ca
604.678.8644
Elaine Pinto, Accounting/Purchase Administrator
elaine.pinto@hbt.ca
604.678.8606
Client Service
Cindy Pappin, Director, Client & Stakeholder Relations
cindy.pappin@hbt.ca
604.678.2335
Christine Fenske, Senior Manager, Benefits Administration & Operations
christine.fenske@hbt.ca
604.678.8287
Become a Member
Cindy Pappin, Director, Client & Stakeholder Relations
cindy.pappin@hbt.ca
604.678.2335
HBT Service Providers
Pacific Blue Cross
www.pac.bluecross.ca
General: 604.419.2000
Extended Health claims: 604.419.2600
Dental claims: 604.419.2300
Canada Life
www.canadalife.com
Vancouver: 604.646.1200 or 1.888.292.4111
Langley: 604.455.2700 or 1.877.262.0749
Rehabilitation Services and Employee Referrals
Vancouver DMSO
vancouver.dmso@canadalife.com
900-1075 West Georgia Street
Vancouver, BC V6E 4N4
Fax: 604.684.2399
Langley DMSO
langley.dmso@canadalife.com
200-8700 200 Street
Langley, BC V2Y 0G4
Fax: 604.455.2701
Human Resources
Job Applications
hr@hbt.ca
Invoicing
Invoice/Access Issues
invoicing@hbt.ca
General
HBTinfo@hbt.ca
604.736.2087
1.888.736.2087 (toll-free)
Suite 350, 2889 E. 12th Avenue,
Vancouver, BC V5M 4T5