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Contact Information

Benefits & Claims Teams

Benefits Administration

Enrolment, forms, benefit plan & questions, benefit plan design & benefits support.

Email: 

BenefitsTeam@hbt.ca

Phone: 

604.736.2087

Early Retirement Incentive Benefits (ERIB)

Email:
ERIB@hbt.ca

Phone:
604.678.8923

Claims Administration

Life claim forms, claim questions & support.

Email:
ClaimsAdmin@hbt.ca

Phone:
604.736.2087

Claims Review Committee (CRC)

Email:

ClaimsAdmin@hbt.ca

Overpayments

Mia deMercado, Senior Claims Administrator
mia.demercado@hbt.ca
604.678.8217

Finance

Brenda Sawatzky, Accountant/Payroll Coordinator
brenda.sawatzky@hbt.ca
604.678.8644

Elaine Pinto, Accounting/Purchase Administrator
elaine.pinto@hbt.ca
604.678.8606

Client Service

Cindy Pappin, Director, Client & Stakeholder Relations
cindy.pappin@hbt.ca
604.678.2335

 

Christine Fenske, Director; Benefit & Claims Administration
christine.fenske@hbt.ca
604.678.8287 

HBT Service Providers

Pacific Blue Cross
www.pac.bluecross.ca
General: 604.419.2000
Extended Health claims: 604.419.2600
Dental claims: 604.419.2300

Canada Life
www.canadalife.com
Vancouver: 604.646.1200 or 1.888.292.4111
Langley: 604.455.2700 or 1.877.262.0749

Rehabilitation Services and Employee Referrals

Vancouver DMSO
vancouver.dmso@canadalife.com
900-1075 West Georgia Street
Vancouver, BC V6E 4N4
Fax: 604.684.2399

Langley DMSO
langley.dmso@canadalife.com
200-8700 200 Street
Langley, BC V2Y 0G4
Fax: 604.455.2701

Human Resources

Job Applications
hr@hbt.ca

Invoicing

Invoice/Access Issues
invoicing@hbt.ca

General

HBTinfo@hbt.ca
604.736.2087
1.888.736.2087 (toll-free)
Suite 350, 2889 E. 12th Avenue,
Vancouver, BC V5M 4T5