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Contact Information

Claims Team

Claims Administration

Life claim forms, claim questions & support.

Claims Review Committee (CRC)
Overpayments

Mia deMercado
Senior Claims Administrator

Benefits Team

Benefits Administration

Erolment, forms, benefit plan & questions, & benefit plan design.

Early Retirement Incentive Benefits
(ERIB)

Finance Team

Brenda Sawatsky
Accountant/Payroll Coordinator

Elaine Pinto
Purchasing, Accounts Payable

Client Service

Cindy Pappin
Director; Client & Stakeholder Relations

Christine Fenske
Director; Benefit & Claims Administration

Human Resources

Job Applications
hr@hbt.ca

Invoicing

Invoice/Access Issues
invoicing@hbt.ca

Service Providers

Pacific Blue Cross
www.pac.bluecross.ca
General: 604.419.2000
Extended Health claims: 604.419.2600
Dental claims: 604.419.2300

Canada Life
www.canadalife.com
Vancouver: 604.646.1200 or 1.888.292.4111
Langley: 604.455.2700 or 1.877.262.0749

Rehabilitation Services and Employee Referrals

Vancouver DMSO
vancouver.dmso@canadalife.com
900-1075 West Georgia Street
Vancouver, BC V6E 4N4
Fax: 604.684.2399

Langley DMSO
langley.dmso@canadalife.com
200-8700 200 Street
Langley, BC V2Y 0G4
Fax: 604.455.2701

General

HBTinfo@hbt.ca
604.736.2087
1.888.736.2087 (toll-free)
Suite 350, 2889 E. 12th Avenue,
Vancouver, BC V5M 4T5